Welcome to the Time Tracking Knowledge Base
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Knowledgebase Content
Installation & Setup
Licenses & Permissions
- Add or Remove App Licenses
- Time Tracking & Time Tracking Object Permission Set
- Limit Sharing of Time Tracking Summary records
Stopwatch
- How the Stopwatch Works
- Edit an Active Time Tracking in the Stopwatch
- Customize Fields on the Stopwatch Edit or Close Modal
- Require fields in the Stopwatch Close Modal
- Track Time on Tasks (Activities) in the Stopwatch
- Default Fields in the Stopwatch
- Restrict Second Records to the Account in the Stopwatch
- How to Mass Update Active Time Tracking Summaries
- Stopwatch Counter Shows Incorrect Time
- Time Tracking Summaries don't appear in the Stopwatch
- "duplicate field selected" error in the Stopwatch
Easy Calendar
- Easy Calendar Overview
- Easy Calendar "Edit" Fields
- Change Second Record options in Easy Calendar
- Automatically Set Default Records in the Easy Calendar
- Enable Time Logging for Future Dates in Easy Calendar
- Autofill the Account column in Easy Calendar
- Hide the Account column in Easy Calendar
- Restrict Second Records to the Account in Easy Calendar
- Considerations for Easy Calendar
- "Attempt to de-reference a null object" error in Easy Calendar
Batch Entry
- Batch Time Entry Overview
- Permissions needed for Batch Entry
- Customize Columns in Batch Entry
- Change Second Object Selectable Options in Batch Entry
- Autofill the Account column in Batch Entry
- Hide the Account column in Batch Entry
- Restrict Second Records to the Account in Batch Entry
- Considerations for Batch Entry
- "There was an issue calculating the time tracked" error in Batch Entry
- "[NoErrorObjectAvailable] Script error" in Batch Entry
Allocations & User Capacities
- Allocations Overview
- Manage User Capacities Overview
- Track Allocations on Objects Using Time Tracking Flow Template
Additional Features
- Time Tracking in the Salesforce Mobile App
- Manage Billable Time
- Time Rounding
- Rate Cards
- Internal Cost
- Track Time in Minutes
- Experience Cloud
- Configure "Second Record to Account Mapping" Custom Metadata records
- Considerations when autofilling or hiding the Account column in Batch Entry and Easy Calendar
- Considerations when restricting records in the Second Lookup field
- Quick Action on Account
- Custom Start and End Date Time Fields
Video Walkthroughs
Support
- Time Tracking Administrative Set Up
- Submit a Support Request
- Grant Login Access to C323 Support
- Package Usage & Limit Considerations
- Import historical Time Tracking data into Salesforce
- App Upgrades Page