DRAFT - Pending open Case with Salesforce.

If you are not able to modify your licenses when you go to the AppExchange and get the following error below.

image-20250107-224256.png

This is due to Salesforce AppExchange is not syncing correctly with Stripe, the payment processor.

You will need to re-install the application in Production and re-setup your payment information.

Please follow the steps below to resolve this issue.

  1. Go to the AppExchange listing and click Get it Now.